Kim's Kitchen

1. What is the price per person for your different menu package?
Kim's Kitchen has one standard menu for our home-cooked dinner delivery service. The price per person is $85 for 20 days or $170 for 2 pax, $240 for 3 pax, $300 for 4 pax and $360 for 5 pax. All are based on a monthly 20-day basis (5 days per week).
* microwave container at extra $10
* rice at extra $5 per person

2. How is the flexibility like?
a. Do you deliver on weekends, weekdays or PH?
b. How far in advance for cancellation, any make up or money refund?

Kim's Kitchen allows out customers to make changes to the delivery at no charge for about 3 times

a month. This is because we understand that there are occasions where our customers have functions or dinners to attend. In that case, we will not deliver the dinner meals to them, as long as they give us one full day notice in advance.

We only deliver on Mondays to Fridays; not on weekends and Public Holidays. Though the general practice in this line is to pay before the food order or on the first day of delivery, Kim's Kitchen has always given a 3 day flexibility pay-period to our customers. As each order period is for 20 days, unless there are special reasons, Kim's Kitchen generally does not practice refund. We also have never encountered any refund cases in our 5 years of operations so far as Kim's Kitchen has a good reputation in keeping our customers satisfied with our food quality and service.

3. If the customer does not like the dish, can they replace the dish?
a. How many times?
b. Any extra charge?

When we first receive an order, we would always find out if the customer has any special preferences. For example, some customers request for non-spicy food only, while others have allergy to certain food and so we will cater to their needs specifically. However, in the situation where our customer does not like a dish stated in the menu (which is given to them every two weeks), they can inform us one full day in advance and we can replace the dish with another style of cooking. However, if the dish is a chicken dish, it will be replaced as another chicken dish. They can request two time changes in the menu with no extra charge per month.

4. How often do you change the menu?
Rather than following the industry standard of updating the menu monthly, at Kim's Kitchen, we update our menus every two weeks ahead. However, the food served each week is different and we rarely repeat any dish within the month, unless the customer requests for it or we find that it is the general favourites. Still, we always ensure that our menu is ever-changing as this is one main pride of Kim's Kitchen - that our customers enjoy the variety that we offer them and that we always keep as close to the planned menu as possible; so as to maintain professionalism in our business.

5. Your food is mixed with Chinese and Western, how are you different from other cater companies?
We pride ourselves in our ability to understand the needs of our clients effectively and are creative in our menus to make every dinner a pleasant experience. We put in extra effort to ensure every dish is cooked well. We believe that a good dish is a team effort and we need to make sure that the simple things are done well from kitchen preparation to delivery.

We believe in a simple theory that the difference in a good dish from a normal dish is the amount of "heart" and extra effort that you put into it. At the same time, we try to be as flexible as we can in meeting each customer's individual preference. Our repeated customers stay with us for these reasons and we are pleased to say that our growth rate is increasing at a steady pace since we started Kim's Kitchen 6 years ago - mainly by word-of-mouth.

KIM'S KITCHEN PTE LTD
3015 Bedok North Street 5
#04-18 Shimei East Kitchen
Singapore 486350

Telephone:

6342 4988, 6342 4674
Facsmile:

6342 2996

KING'S KITCHEN (CATERING) PTE LTD
3015 Bedok North Street 5
#04-26 Shimei East Kitchen
Singapore 486350

Telephone:

6245 6277
Facsmile:

6245 6236
Website: http://www.kingskitchen.com.sg